This Refund Policy explains when refunds may be available for purchases made from Lunewick Books.

1. Digital products

Most of our products are supplied as digital content, including EPUB and PDF editions. Please read the product description carefully before completing your purchase.

Once a digital product has been delivered or made available for download, your right to cancel or receive a refund may be limited, subject to applicable law.

2. When a refund may be available

We may offer a refund where:

• You were charged more than once for the same purchase.
• You purchased a product by mistake and have not accessed or downloaded the digital content, where applicable law allows cancellation.
• A technical problem prevents you from accessing your purchase and we are unable to resolve the issue.
• The product was not supplied as described.

3. Before requesting a refund

If you are having trouble downloading, opening or accessing your purchase, please contact us first. We will make reasonable efforts to help resolve the issue.

Many technical problems can be resolved without the need for a refund.

4. How to request a refund

To request a refund, please contact us using the details on our Contact page and include your order number, the email address used for your purchase and a brief explanation of the issue.

We may ask for additional information where necessary to investigate your request.

5. Refund decisions

Refund requests are considered on a case-by-case basis and in accordance with applicable consumer law.

If a refund is approved, it will normally be returned using the original payment method. The time taken for the refund to appear in your account may depend on your payment provider or bank.

6. Changes to this policy

We may update this Refund Policy from time to time. Any changes will be published on this page.

7. Contact us

If you have any questions about this Refund Policy or a purchase, please contact us using the details provided on our Contact page.