Privacy
Lunewick Books respects your privacy. This Privacy Policy explains how we collect, use, store and share your personal information when you visit our website, create an account or purchase our products. This policy is intended to comply with applicable Indian data protection and privacy laws, including the Digital Personal Data Protection Act, 2023, and applicable rules as they come into force.
1. Information We Collect
We may collect information you provide when you:- Place an order or purchase a product
- Create or manage an account
- Contact us for support
- Subscribe to our newsletter or updates
2. How We Use Your Information
We use your information to:- Process and fulfil your orders
- Provide access to purchased digital books and products
- Manage your account and order history
- Process payments and help prevent fraudulent transactions
- Respond to your questions and support requests
- Improve our website, products and services
- Send marketing updates where permitted and with consent where required
- Comply with applicable Indian laws and legal obligations
3. Payment Information
Payments are processed through third-party payment service providers. Your payment information may be collected and processed by the relevant provider under its own privacy policy and security practices. We do not intentionally store complete payment card details on our website unless expressly stated and appropriately secured. Payment information is used as necessary to process transactions, address payment issues, prevent fraud and meet legal requirements.4. Emails and Marketing
If you subscribe to our mailing list or provide the necessary permission, we may send you news about Lunewick Books, new releases, products and relevant offers. You can unsubscribe from marketing emails at any time using the unsubscribe link included in the email. Unsubscribing will not prevent us from sending essential transactional messages, such as order confirmations and payment updates.5. Cookies and Website Data
Our website may use cookies and similar technologies to ensure proper functionality, remember preferences, maintain shopping cart functionality, understand website usage and improve your browsing experience. Where required by applicable law, we will seek the necessary consent before using non-essential cookies or similar tracking technologies. You can manage or delete cookies through your browser settings. Disabling certain cookies may affect shopping cart and checkout functionality.6. Sharing of Personal Information
We do not sell your personal information. We may share relevant information with trusted service providers where necessary, including:- Payment processors and payment gateway providers
- Website hosting and technical service providers
- Email and newsletter service providers
- Digital product delivery and customer support providers
- Professional advisers and government authorities where legally required
7. Data Security and Retention
We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss or misuse. We retain personal information only for as long as reasonably necessary to provide our services, maintain business records and comply with applicable legal obligations. When personal information is no longer required and retention is not legally necessary, we will take appropriate steps to delete it or handle it in accordance with applicable law. However, no method of electronic transmission or storage can be guaranteed to be completely secure.8. Your Privacy Rights in India
Subject to applicable Indian law and its effective dates, you may have rights concerning your personal data, including:- The right to access information about your personal data being processed
- The right to request correction or updating of inaccurate or incomplete personal data
- The right to request erasure of personal data, subject to applicable legal retention requirements
- The right to withdraw consent where processing is based on consent
- The right to raise a grievance regarding the handling of personal data
- The right to nominate another individual where provided under applicable law